Privacy Policy

SanRam Travels is a travel company based in Panipat, Haryana, India. This policy explains what personal information we collect through holidays.sanramtravels.com, why we collect it, and the choices you have.

Information you give us. When you fill in our enquiry form we collect your name, phone number (with country code) and the destination you are interested in. If you contact us on WhatsApp or by phone, we also receive your number and whatever you choose to tell us about your trip.

Information collected automatically. When you visit the site we collect technical and usage data such as your IP address, browser and device type, the pages you view, how far you scroll, and the page or ad that brought you here. Some of this is collected through cookies and similar technologies (see below).

• To call or message you about the package you asked about and prepare a quote.
• To arrange bookings you ask us to make, including flights, hotels, visas and transfers.
• To understand how the site is used and to improve it.
• To measure and improve our advertising on platforms such as Meta (Facebook and Instagram) and Google.
• To meet legal, tax and accounting obligations.

We contact you only about your enquiry or booking. We do not sell your personal information.

We use the following tools on this site:

• Google Tag Manager and Google tag to manage analytics and advertising tags.
• Meta Pixel and Conversions API to measure whether our Facebook and Instagram ads lead to enquiries. When you submit the form, Meta may receive your phone number and name in hashed (scrambled) form, along with technical data such as your IP address and browser.
• Microsoft Clarity to record how visitors interact with the site (clicks, scrolling and anonymised session recordings) so we can fix usability problems.

You can block or delete cookies in your browser settings, and you can use the ad settings of Meta and Google to control ad personalisation. Blocking cookies may affect how some parts of the site work.

• Service providers that help us run the business, such as Google (we store enquiries in Google Sheets), Meta, Microsoft and our hosting provider.
• Travel suppliers such as airlines, hotels, visa agents and local tour operators, only when needed to arrange a booking you have asked for.
• Authorities when the law requires it.

Some of these providers process data outside India. We share only what is needed for the purpose.

We keep enquiry details for as long as we need them to respond to you and follow up on your trip, and booking records for as long as tax and accounting law requires. After that we delete or anonymise them.

Enquiries are sent over an encrypted connection (HTTPS) and access to our records is limited to people who need it to serve you. No system is completely secure, so we cannot guarantee absolute security.

You can ask us to tell you what personal information we hold about you, correct it, delete it, or stop contacting you. You can also withdraw your consent at any time. To do any of these, contact us using the details below and we will respond within a reasonable time and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

Our services are meant for adults. We do not knowingly collect personal information from anyone under 18 without a parent or guardian.

If we change this policy we will update the date at the top of this page.

SanRam Travels, Panipat, Haryana, India
Phone: +91 89305 84802
Email: support@sanramtravels.com